How to recognise fraudulent attempts and what to do when you encounter them?
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Never share your bank user number, PIN code, or card details with anyone. No matter how convincingly someone asks you.
Do not confirm transactions or authentication attempts in internet banking or any app that you did not initiate yourself.
If you have doubts about any payment, do not transfer money until you have made sure everything is in order.
Never confirm transactions whose purpose you are not sure about. It is better to check multiple times than to confirm right away.
Never share your personal and banking data with third parties.
Set up a DNS firewall – it is a free tool created by CERT.LV and NIC specifically for Latvia’s residents that protects against fraudulent websites.
If you have identified a fraud attempt, be sure to report it to INDEXO and the police. If you can, also forward information about the fake website address intended for data collection.
Remember that INDEXO employees will never call to: find out your personal data, payment card details, internet banking user number or digipass code, Smart ID code.
If you receive such a suspicious call, the best thing to do is end the conversation and call INDEXO’s phone number or write an email to find out whether it was actually a call made by an INDEXO employee.
If you have any questions, contact us at [email protected] or +371 20 006088
10 tips from the Finance Industry Association on how to avoid falling for scammers
Your bank will never ask you to transfer money to protect it or to provide your data by phone or in a message. If you receive such a request, it is a fraudulent scheme!
Do not trust incoming calls or messages asking for your financial data or to perform transactions – hang up and call your bank yourself.
Before making a transaction, always make sure you know to whom and why you are sending money. If in doubt, wait. A real bank employee will never rush you.
Do not enter your data on websites you reached via a link in an email or message. Always type your bank’s address in the browser yourself.
Set up transaction notifications so you can immediately see if an unauthorised transaction has been made from your account.
Use strong, unique passwords for each service and enable two-factor authentication wherever possible.
Do not share photos or screenshots of your payment cards, codes, or personal documents on social media or in messages.
If an offer seems too good to be true, it most likely is. Verify the information before investing money or sharing your data.
Regularly check your account statements and immediately report any suspicious transactions to your bank.
If you suspect you have fallen victim to fraud, immediately contact your bank and the police. The faster you act, the greater the chance of recovering funds.
For more information on how to avoid falling for scammers, we invite you to visit the website neuzkeries.lv
More information about the DNS firewall operation and setup can be found at dnsmuris.lv
More information about the DNS firewall operation and setup can be found at dnsmuris.lv
