Purchase insurance

All purchases that:

• are paid with a valid INDEXO card – including purchases made online or through other remote means;
• are new (unused) movable goods;
• do not exceed €7,500*.

For example: computers, household appliances, toys, musical instruments, sports and leisure equipment, footwear, clothing, furniture, and other durable goods.

*Except purchases listed in the Purchase Insurance Terms.

Losses caused by the following events are compensated:

• sudden and unforeseen damage;
• destruction of the item;
• theft (if committed through break-in) or robbery.

These are the maximum amounts that If Insurance will compensate after an incident. If actual losses are smaller, compensation will be paid for the actual amount:

• compensation limit per purchase – €7,500;
• compensation limit per incident – €7,500;
• compensation limit per incident for certain purchases* – €1,000;
• total insured amount per year per cardholder – €15,000.

*Purchases listed in the Purchase Insurance Terms.

As soon as possible, but no later than five business days from the moment it became possible, file a claim in the INDEXO Bank app.

If you have questions, contact If Insurance: +371 67338333.

Attach copies of documents related to the incident to your claim:

• an invoice or receipt confirming the purchase;
• a bank statement confirming the purchase was paid with an INDEXO card;
• depending on the specific risk, also the following documents:
  • in case of damage or destruction – an estimate from an authorized repair company for the planned repair costs, including transport costs if transportation is required.
  • in case of theft or robbery – a police report.

Yes, the insurance remains valid if you renew your card or replace it consecutively with a new one after the previous card expires.