Cards

Yes, the card is active immediately after it is created in the INDEXO Bank app. You can use it for online purchases and, by adding the card to Apple Pay or Google Pay digital wallet, also for contactless payments with your smartphone and smartwatch, as well as cash withdrawals at ATMs that support contactless technology.

After creating and ordering the card, it will be sent to the postal address you provided in the INDEXO Bank mobile app. Before sending, you will always have the opportunity to check whether the address is correct and up to date. You will receive your bank card within 7 to 10 days.

The card is already active and ready to use. To activate the contactless payment function, simply make a payment in a store by entering the card PIN code. Once that is done, you can make future payments by tapping the card.

If you want to activate the card for online purchases as well, turn on this option in the app – initially it is turned off for security reasons.

With the INDEXO Bank card you can withdraw cash at any ATM 3 times a month at no extra charge. The maximum amount you can withdraw from an ATM equals your daily spending limit.

Of course, it is possible to increase it for a specific period or permanently. Here is how:

Open the INDEXO Bank app
Tap on your profile or name in the upper left corner
Tap “Limits”
Tap “Spending limit” and choose your desired daily limit

We will review the limit increase request within 1 business day.

With the INDEXO Bank card you can withdraw cash at any nearby ATM 3 times a month at no extra charge (afterwards 1% + 0.75 EUR).