INDEXO Bank today opened an in-person Customer support center located in the Verde office complex at 1 Roberta Hirša street, Riga. At the new Customer support center, visitors can receive consultations and address non-standard issues without prior appointment.
“Almost nothing is more annoying than the robotic support of tech companies that supposedly “perfectly” handle all your problems, and the realization that no other communication alternative is available. At INDEXO, we understand that a modern financial institution must offer not only digital solutions but also truly personalized customer support. Our goal is to ensure that customers can conveniently manage everyday banking services through the mobile app. However, we also recognize the importance of being able to receive personal consultations in person, especially for more complex issues such as mortgage loans,” says Valdis Siksnis, Chairman of the Management Board of INDEXO Bank.
The INDEXO Customer support center is located on the first floor of the Verde B building. Its interior is designed as an open and welcoming space that fosters friendly and transparent communication. The center is open on weekdays from 9:00 AM to 5:00 PM, and visits are possible without prior booking.
A special opportunity is available on February 21 – by registering in advance via https://calendly.com/d/crgk-zq6-zv9 anyone can schedule a one-on-one meeting with INDEXO’s management representatives to discuss banking and pension management operations, as well as share ideas and suggestions on how INDEXO can improve the financial services environment in Latvia.
INDEXO Bank continues to expand its range of services and enhance its mobile app, offering customers convenient and cost-effective solutions. As the first financial institution in Latvia, INDEXO has introduced the ability for second-pillar pension participants to easily track their savings in the bank’s mobile app. The bank’s customer base has already exceeded 25.7 thousand clients, with entrusted client funds amounting to over €40.87 million, while the issued consumer credit portfolio has reached €2.83 million. Meanwhile, the number of INDEXO pension clients has surpassed 143 thousand, and assets under management now exceed €1.40 billion.
